The first question to ask yourself is: Do I have an account yet? If in doubt, check your mailbox and apps settings for a Tagwalk connection. If it turns out you have one, depending on the registration process, you should use the same platform to connect again:

Then use the appropriate way to connect following this link:

• Through Tagwalk form: fill in your email address and password.

• Through Facebook: click on "sign in with Facebook”.

• Through Apple: click on “sign in with Apple”.

If you get an error message whilst trying to connect, please click here.

Invalid credentials: This message may be appearing because :

• You don’t have an account yet and you are tyring to register via our Tagwalk form. If so, please register first via one of the three platforms available : Tagwalk, Facebook or Apple.

• You might already have an account and are trying to connect with another platform linked with the same email address. If so, please connect with the platform you have first registered with. You can check your mailbox or your Facebook and Apple app settings for a Tagwalk connection.

Authentication exception occurred: if you get this error message when trying to connect, it means you didn’t follow through the connection process. Please try again, you are just a few steps away.

Your account has been created but is not activated yet: if you get this message, it means you just need to validate your account. Please check your mailbox for the email validation link or click here to send the email again. Otherwise, you can click on "Forgot your password?" and you will receive an email to change it. Carefull you will still need to validate your account from that new email.

Your email address has changed: if you just changed your email address in your account details, you need to check your mailbox for email validation link. If the link doesn't work anymore you can reset your password or ask for another link.

Your email address is malformed: this error message may appear when you fill in the email address field with a wrong email address format. You might have made a typing error, so please try again. If this message keeps showing up, please contact our support team at support@tag-walk.com.

• Access our Moodboards functionality either by registering through our Tagwalk form, or by filling in your account details in the case you have registered through Facebook or Apple.

• Add photos by clicking on the “Add to moodboard” icon at the top right of any look view.

• Create a new moodboard or add to an existing one, add comments, organise looks, delete them.

• Download and share your moodboard through email or social media.

If you have forgotten your password, you can click on "Forgot your password?" on the login page. Use your email address and click on email validation link you have just received to update your login info.

• You can delete your account by clicking on the profile icon, at the top right of any pages.

• Then on "DELETE ACCOUNT" and "YES".

• All your personal information and moodboards will be deleted so don't forget to download them beforehand.

You can always contact us at support@tag-walk.com if you have any question that is not listed here or to report a problem you may have encountered.